If you’ve bought a web hosting plan and you have some queries connected to a given feature/function, or if you have faced a certain challenge and you require help, you should be able to touch base with the respective customer service team. All hosting companies deploy a ticketing system no matter if they provide other methods of contacting them along with it or not, since the fastest way to fix a problem most often is to use a ticket. This type of communication makes the replies sent by both sides simple to follow and enables the help desk staff representatives to escalate the case in case, for instance, a system administrator needs to get involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you will need to use at least two separate accounts to contact the help desk support team and to actually manage the hosting space. Incessantly switching between different accounts might sometimes be a drag, not to mention the fact that it takes lots of time for most web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Hosting
The ticketing system that we use for our Linux hosting
is not separate from the web hosting account. It’s included in our all-in-one Hepsia Control Panel and you’ll be able to access it at any given time with only a few mouse clicks, without ever leaving your web hosting account. The ticketing system features a quick-search box, so you can track down the status of de facto any trouble ticket that you have already posted, if you need it. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to resolve a given issue even before you post a ticket. The response time is no more than one hour, so you can receive swift assistance at any specific moment and in case our customer care staff advises you to do something in your hosting account, you can do it immediately without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more efficient to manage everything from a single location, which is why we’ve implemented a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is offered with each semi-dedicated server
account. This will permit you to handle the communication with our customer support staff together with your storage space, which goes to say that you won’t need to memorize an additional logon name for a separate admin console. You will be able to open a new ticket or to check the status of an old one with less than a few mouse clicks whilst you’re browsing the files hosted in your account. You can also look through older tickets using a clever search function or check relevant FAQ articles, which provide solutions to commonly confronted predicaments. The built-in trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being only 1 hour, so there will always be someone to help you out.