A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It is an efficient way to receive some information about the web hosting services or have some problem resolved since you're talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the smaller possibility of mistakes when you exchange info such as usernames or domain names, the faster response time since the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you are able to do something different while the agent examines the issue in question. Also, you can connect with a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone charges that you will need to pay when you are calling to a different country.
Live Chat Support in Hosting
Together with the telephone and ticket support, our company provides live chat support too. You will be able to get in touch with us every day, including weekends and holidays, and we can give you more details about the Linux hosting that we provide if you are not a customer yet, or about common and billing questions when you already have a user profile. Though for solely tech issues you have to open a ticket to our tech support team, since such matters will need more time to be dealt with, you may still contact us on our live chat for some tech info. For example, we can assist you to set up an email address in your email client or troubleshoot various problems, saving you time and effort. Even if our phone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is accessible every day, even on weekends and holidays. It's the most effective way to learn more details about our Linux semi-dedicated hosting in case you don't have an account yet or to get some issue resolved in case you're a client and our support representatives will assist you in real time no matter what time of the day you join our chat. If you're unsure which package is more suitable for your sites, in case you need advice whether you should acquire a specific upgrade and how to order it or if you've got troubles installing an e-mail account on your computer system, you're able to contact us and we'll give you the required information in a timely manner. The live chat is accessible even after our telephone lines go off for the day, which means that if you have an account here, you can rest assured that you'll always get instant assistance with any question or issue that shows up.