Should you ever experience a problem with your website and be incapable of taking care of it yourself, ask the respective hosting company’s support staff to help you bring the site back online. A prompt resolution would be the best-case scenario, but lots of companies reply within 24 hours or even more, particularly if you’re doing business with a reseller. Even if the problem can be solved without much difficulty, your site may not function properly or may not be accessible whatsoever for an extended period, so you may lose prospective clients since it is pretty unlikely that anyone would be inclined to revisit a site that’s out of order. Because of this, you ought to make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed manner. If a script update does not proceed smoothly or you erase something incidentally, for example, the website should be restored speedily in order to avoid long inaccessibility.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reaction time for any helpdesk ticket that you submit or any email that you write is just one hour, even if you contact us on weekends and national holidays. Whatever the nature of your issue or question may be, we’ll lend a hand right away and will provide you with the needed information to resolve any problem with your sites. The real reply time normally doesn’t exceed fifteen-twenty minutes, which goes to say that you can just forget about waiting for hours and hours on end to get an issue solved or what’s even worse – waiting one whole day only to receive an answer that more info is needed while nothing is resolved. We will offer you assistance in a timely fashion simply because we are aware of precisely how invaluable time can be in the dynamic online era. The 1-hour response guarantee applies to any technical or billing query that you might have related to our Linux hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support engineers will be at your service at all times and they will respond to any ticket that you send from your hosting Control Panel within only one hour. The ticket response time is guaranteed regardless of whether you have a generic query with regards to your semi-dedicated server or you stumble upon an obstacle and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we’re available day and night to address any general, billing or technical issue. If you get in touch with us about anything that is within our capacity, we will sort it out before we answer, which means that you won’t have to wait around for hours or even days while the problem lingers. If there’s something that you have to do on your end, we will give you the needed details – what workable solutions to try, what actions to take, etc.