You can find plenty of hosting suppliers available, but most of them are resellers that have minimal resources, especially when it comes to support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you can have through this channel of communication will vary depending on the provider - some offer dedicated telephone support, while others offer basic and customer support only because some issues are more time-consuming and it would be far easier to be resolved with a support ticket, especially when the situation needs to be escalated. However, it's good to find that you could always get in touch with your hosting provider as there're tons of small problems that can be managed efficiently and in a very timely manner with a phone call, not mentioning that you are able to get more info regarding the services even before you become a customer.
Phone Support in Hosting
If you decide to employ one of our Linux hosting
, you'll be able to connect with our customer support team over the telephone for 14 hrs per day. We will help you choose the most suitable package for your web sites because we realize that it's better to discuss these issues with a live person. In case you already have an account, we will help you with all of your sales/billing questions and general matters, even with some tech matters that do not require too much time or escalation to a system administrator because it will be better to open a ticket for time-consuming troubles and have the communication in a single place. We have phone numbers in the United States, the UK and Australia, so you'll be able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs per day as a part of the support services for each semi-dedicated server
plan that we offer. Due to the fact that some issues are more difficult and time-consuming, you will have to open a support ticket if you experience such an issue, but for any general, billing or minor tech issues you can always call us and we will assist you in a timely manner to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you are able to find out whether you can host your sites on our cutting-edge cloud platform or you'll be able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the USA, Great Britain and Australia as well as a worldwide number, which means that you'll be able to call the one which is closer to where you are.