The access to the customer and technical support that a hosting company provides can tell you a lot about the services which they supply too. In case you're allowed to use only emails and / or tickets, you have most probably found a reseller not the actual web hosting supplier. If this is the case, you will have to wait for a few days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get hold of the real hosting company for extra assistance. If the provider provides you with several options for communication with short response time available anytime, they're almost certainly the top provider, not just a reseller. Which means that you will get well-timed assistance and high quality support since they will have instant access to the servers where your account is. Whatever the trouble - sales or technical, it is always better to contact your website hosting company right away by using your preferred way of communication.
24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance without delay, so our hosting services include 24/7 technical support as well as various means of communication. If you do not have an account yet, you can easily call us or take advantage of our live chat and consult with a live agent, to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up ordering a service that you can't use. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. In contrast to the vast majority of providers out there today, we answer to all tickets within one hour, so you won't have to wait for a whole day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to receive timely assistance, particularly if your website is not functioning as it should be for whatever reason. Our Linux semi-dedicated hosting feature 24/7 customer and technical support, consequently in case something comes up, you're able to use plenty of ways to let us know - phone line with a few local numbers around the globe, live chat, emails and tickets. The first two choices are for billing, pre-sales and general matters, which means that in case you don't have an account yet, for example, you will be able to receive additional details regarding our services, or we will help you with simpler technical problems. The next two methods are for solely tech issues or everything which is more time-consuming since it's much easier to follow the conversation between you and our tech support crew. The guaranteed maximum answer time for them is merely an hour, the typical one - 15-20 min, so you will not have to wait for an entire day to receive support like you may have to do when using the services of other providers.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to have timely support in general, let alone if you manage a whole server, so each dedicated server that we supply features 24/7 support with 1-hour response time warranty regardless of the situation. The service is totally free for any issues with the server or the software that was installed from our administrators through the setup, so you'll be able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from the billing area or you could send an email, and the actual response time for either rarely exceeds 30 minutes because we have administrators available twenty-four-seven. If you need general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on 3 different continents or you could take advantage of our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to add to your server plan through your billing Control Panel.