A 99.9% Server Uptime
The principal benefit of establishing your own hosting system is that you do not need to be worried about compatibility issues – you design a special set of software apps in such a manner so as to be compatible with a given set of hardware elements. The result is something significantly more steady and reliable, since there are much less possible chances of failure. We have built our cloud hosting system atop tried and trusted hardware elements and a strongly modified version of Security–Enhanced Linux so as to set up a totally secure and safe home for all your sites.
That’s why, with all our Linux hosting packages we give you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–drawer hardware elements delivered by Juniper. In addition, on each single router, we’ve put a firewall with an intricate set of rules as a way to filter out all suspicious requests.
Hence, in all our data centers – in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center and in our Australia based data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to lower all potential risks with our cloud hosting packages and while our company offers first–class customer support, there are instances when the customer is just not happy with what we offer. Or he wants to switch to a more robust web hosting solution, like a virtual private server or a dedicated hosting server.
This is exactly why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely happy, you will get your money back.
24/7 Technical Support
We have meticulously picked each individual member of our 24x7 support staff to ensure that we can provide the best client support that you can possibly get. Each of our techs has lots of years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. Moreover, they’re at your disposal 24–7–365 – you will be able to get in touch with them at any time and they will respond ASAP.
Their average ticket response time is just 20 minutes, whereas with other hosting distributors you are forced to wait for days. What’s more, we offer you a 1–hour response time guarantee. No matter what happens, your questions will be responded to in less than an hour.